Answers to your questions may be listed below, but if not, please send us your query and we will reply as soon as we can.
Do you allow pets?
Dogs are allowed, with permission, in most of our cottages. However, there are a few cottages which we prefer to keep pet free -- those being cottages 7, 9, 10, 16, 20 & 23.
We do not allow cats due to allergies. Please be advised that we charge a pet fee of $20.00/day or $95.00/week.
We also request that pets are not left alone in the cottages.
What is provided in each cottage?
pillows, sheets, blankets
soap and toilet paper
fridge, stove and microwave
kitchen utensils: pots and pans, cutlery, cups, glasses, bowls, plates, toaster, kettle, coffee maker, coffee filters, and dish soap.
full sized propane BBQ
picnic table and chairs
For guests staying with us in July & August, we request that you bring your own towels for bathroom and pool use.
For guests staying with us in May, June, September & October, we will provide towels.
When can I check in & out of my cottage?
Check-in time is at 4:00PM on the day of your arrival.
Check-out time is at 11:00AM on the day of your departure.
Please receive or return your keys to the Aspen Ridge Office (located on the North-West corner of the property).
Is smoking permitted in the cottages?
No. All of our cottages are SMOKING-FREE zones. If you wish to smoke please do so outside of the cottage or off the property.
Do you have any campfire pits?
Open fires are not permitted on the property. However, there are campfire pits located near the beach area and visitor center.
Can I bring my camper or set up my tent?
We prefer that our guests stay in the cottages that they have rented. Therefore, we discourage people from tenting or using campers on the property.
What are the dates of your Low and High Season?
Our Low Season runs from the opening of the resort in Mid May to June 28th and from Sept 4th to the closing of the resort in Mid October. During our Low Season we require a two night minimum stay. During the Long Weekends, we require a three night minimum stay.
Our High Season mainly spans over July & August (June 29th to September 3rd). During our High Season we only accept weekly rentals.
What is your cancellation policy?
We will refund your deposit if the reservation is cancelled 60 days (High Season) or 14 days (Low Season) prior to the arrival date.
A $50.00 administration fee will be charged on all cancellations.
What if I cannot stay for my entire reservation?
Guests are responsible for the original length of reservation. That means that guests with late arrivals or early departures will be charged for their full reservation.