Answers to your questions may be listed below, but if not, please send us your query and we will reply as soon as we can.
Do you allow pets?
Yes & No. We allow dogs in most of our cottages. However, there are a few cottages which we prefer to keep pet free, those being cottages 7, 9, 10, 16 & 23. Unfortunately, we do not allow cats due to allergies. Please be advised that we charge a pet fee of $20.00/day during the off-season and $95.00/week during July & August. We also request that pets are not left alone in the cottages.
What is provided in each cottage?
Good Question! We provide bedding — pillows, sheets, blankets — for all of the beds in the cottages. While we supply soap and toilet paper for the bathrooms, we request that you bring your own towels for bathroom and pool use. All of our kitchens are fitted with a fridge, stove and microwave. Kitchen utensils available include: pots and pans, cutlery, cups, glasses, bowls, plates, toaster, kettle, coffee maker, coffee filters, and dish soap. Outside each cottage there is a full sized propane BBQ as well as a picnic table with chairs. There is a TV inside each cottage and complimentary Wi-Fi is available on the property.
When can I check in & out of my cottage?
Our check-in time is at 4:00PM on the day of your arrival. While our check-out time is at 11:00AM on the day of your departure. Please receive or return your keys to the Aspen Ridge Office (located on the North-West corner of the property).
Is smoking permitted in the cottages?
No. All of our cottages are SMOKING-FREE zones. If you wish to smoke please do it outside of the cottage or off the property.
Do you have any campfire pits?
Open fires are not permitted on the property. However, there are campfire pits and grates located near the beach area & visitor center -- which are perfect for roasting marshmallows and making s'mores.
Can I bring my camper or set up my tent?
We prefer that our guests stay in the cottages that they have rented. Therefore, we often discourage people from tenting or using campers on the property.
What are the dates of your Low and High Season?
Our Low Season runs up to June 28th & after Sept 4th. During our Low Season we require a 2 Night Minimum Stay. During the Long Weekends, we require a 3 Night Minimum Stay.
Our High Season mainly spans over July & August -- however it technically runs from June 29th to September 3rd. During our High Season we only do Weekly Rentals.
What is your cancellation policy?
We will refund your deposit if the reservation is cancelled 60 days (High Season) or 14 days (Low Season) prior to the arrival date. A $50.00 administration fee will be charged on all cancellations.
What if I cannot stay for my entire reservation?
Guests are responsible for the original length of reservation. That means that late arrivals or early departures will be charged for the full reservation.